SHIPPING AND CUSTOMS
When will my order be processed?
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 1-2 business days to process your orders. After that, it will take 7-21 business days for delivery in Canda & United States, and 15-50 business days for international orders (depending on location).
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
ORDER, DELIVERY & CUSTOMER SERVICE UPDATE
Due to COVID-19 we are currently experiencing a significantly high volume of queries and our usual 3 day response time has been affected. We sincerely apologise for this and appreciate your patience in the meantime.
DELIVERY DELAYS: We are currently experiencing delays with the dispatch of orders, so please allow up to more 5-10 extra working days for delivery.(As an addition to the number of days written above) If you do not receive your order in 5-10 extra working days for delivery.(As an addition to the number of days written above) or if you have another issue with your order, please contact customer service at email@example.com
We are very sorry we are slower than usual delivering to you and want to thank all our customers for their continued patience. ORDER and TRACKING QUERIES: If you have an issue or query regarding your ORDER, please contact firstname.lastname@example.org and include your order number, full name and email address linked to the order. The social media team will answer all of your other questions. .